This privacy policy (“Privacy Policy” or “Policy”) describes Beaver Rides Limited Liability Company (the “Firm” or “Company”) policies on collection, use, and disclosure of information about you in connection with your use of the mobile application Beaver Rides (hereinafter “App” or “Application”) owned and controlled by the Company. The terms “we”, “us” or “our” refer to the Beaver Rides Application or the Company, used interchangeably.
The Company is an intermediary service providing a platform and targeted services to facilitate taxi drivers connecting with customers. In order to provide the Services, we ask for certain personal information which is displayed on the App. When you use the Service available through our App, you consent to our collection, use, and disclosure of information about yourself as described in this Privacy Policy.
Through the Beaver Rides Application, the Company provides and acts as an intermediary e-commerce marketplace facilitating taxi drivers connecting with end users. It is a platform for domestic consumers to transact with third-party drivers who have been granted access to the App. The Company does not provide services to users other than providing the marketplace as a platform to transact at their own cost and risk, and other services as may be specifically notified in writing.
The Company is not and cannot be a party to any transaction between a taxi driver and customer, or have control, involvement, or influence over services received from third-party sellers or taxi drivers (collectively, “Services”). We may change this Privacy Policy at any time by posting a revised Privacy Policy on this page. Changes will be effective upon posting. By using the App, you agree to be bound by this Privacy Policy. This Privacy Policy is effective from May 1, 2018 and continues until revoked by the Company.
01 Introduction
1.1 Your privacy is important to you and to us. We will protect the information you share with us. To protect your privacy, the App follows principles in accordance with worldwide practices for customer privacy and data protection.
1.2 We at the Company are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. For purposes of this Policy, Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an email address, or other contact information, whether at work or home. In general, you can visit the App’s web pages without telling us who you are or revealing any Personal Information about yourself. If Personal Information is revealed to us, we will not sell or give away its contents to anyone except people who may be involved in delivery of the Service.
02 Information We Collect and How We Use It
2.1 When you visit the App or use our Service, we collect and store information about you, your computer or mobile device, and your activities. This information may include, but is not limited to:
- 2.2.1 Your computer’s IP address and technical information about your computer or mobile device, such as device type, web browser, or operating system.
- 2.2.2 Your mobile device’s unique ID number, when available, and your mobile device’s geographic location—specific geographic location if you have enabled collection of that information, or general geographic location automatically.
- 2.2.3 Your provided full name, email address, zip code, and other information you may provide with your account, such as gender and birth date. You may optionally provide this information through third-party sign-in services such as Facebook and Google Plus. In such cases, we fetch and store information made available to us by you through those services.
- 2.2.4 How long you use our Service and which features you use.
- 2.2.5 Information from members and guests who apply for Services offered by our App. This may include email address, first name, last name, a user-specified password, mailing address, zip code, telephone number, or fax number. We collect information primarily to fulfill your requirements and deliver a personalized experience.
03 Notice
We will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when you create a registration or login ID on the App, connect to or browse connected Apps linked or listed on our App, or join a limited-access feature of the App.
04 Consent and Sharing of Information
Information collected from our users or visitors is shared with members and stakeholders of the Company, namely customers, third-party users, companies, employees, stakeholders, and other experts who are part of the Beaver Rides community network. Any information you give us is held with the utmost care and security. We are also bound to cooperate fully when required by law or legal process to provide information about a customer.
05 Access
5.1 We will provide you with the means to ensure that your Personal Information is correct and current. You may review and update this information at any time in the login section. There, you can view and edit personal information you have already given us; tell us whether you want us to send you marketing information; and sign up for electronic newsletters about our services and products.
5.2 Service providers must upload to the App documents relating to the service provider’s contact details, identity proof, skill or competency, including the service provider’s terms and conditions, which should be visible to customers. Service providers agree that uploaded documents will be available for customers to download for their own reference.
06 Security
6.1 The App has taken strong measures to protect the security of your Personal Information and to ensure that your choices for its intended use are honored. We take precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. You also have a significant role in protecting your information. No one can see or edit your Personal Information without knowing your username and password, so do not share these with others.
6.2 We do not guarantee your e-commerce transactions to be entirely safe and secure. When you place orders through our App or online payment gateway service providers (“OPGSPs”) listed on the App, you must ensure that you agree to the terms and conditions of the applicable OPGSP agreement. The Company shall not be liable for discrepancies in refunds, loss or misuse of credit card details, or hacking of sensitive monetary information.
6.3 Resolution of payment-related complaints remains the responsibility of the OPGSP concerned. Users must read and agree to the privacy policy and online security framework of the respective OPGSP listed on the App before transacting. We do not take responsibility for a security lapse, infringement, or violation resulting from your access to an OPGSP listed on the App.
07 Notice to Parents
We want to help you guard your children’s privacy. We encourage you to talk to your children about the safe and responsible use of their Personal Information while using our App. The App does not publish content that is harmful, derogatory, or pornographic in nature. However, the App shall not incur liability should your children provide us Personal Information without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us at our customer care number. If we become aware that a child has provided Personal Information without parental consent, we take steps to remove the information and terminate the user or service provider’s account.
10 Information Sharing and Disclosure
10.1 The Company does not rent or sell Personal Information about you to other people, except with your consent, or to non-affiliated companies, except to provide Services you have requested under the following circumstances:
- We provide information to trusted partners, affiliates, industry experts, and professionals (collectively, “Service Partners”) only when necessary to enhance your service experience. Service Partners may use Personal Information to help us communicate with you about offers and discounts, but do not have an independent right to share it.
- We respond to court orders and legal process, or establish or exercise our legal rights or defend against legal claims.
- We believe sharing is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to physical safety, violations of the App’s terms of use, or as otherwise required by law.
- We shall transfer information about you only if the Company is acquired by another company or individual. In this event, the App will notify you before information is transferred and becomes subject to a different privacy policy.
- We may contact you to comply or cooperate with a legal request, using the email address you provided. Communications sent to that email address shall be deemed communicated to you.
10.2 Data disclosure to OPGSPs. We may disclose your Personal Information to OPGSPs for the following purposes:
- 10.2.1 To prevent, detect, mitigate, and investigate potentially illegal acts, fraud, and/or security breaches, and to assess and manage risk, including alerting you if fraudulent activities have been detected on your user accounts.
- 10.2.2 To provide customer services, including helping service your account or resolve billing or transactional disputes.
- 10.2.3 To facilitate payment card processing when you pay within our Services and we use OPGSPs to process your payment.
10.3 Disclosure to service providers and financial institution partners. This includes third-party service providers who help us provide our Services, process payments, provide customized advertising, prevent and investigate illegal acts, User Agreement violations, fraud or security breaches, collect bills, administer affiliate and rewards programs, support co-branded credit cards, and conduct other business operations.
11 Confidentiality and Security
11.1 We limit access to Personal Information about you to employees and stakeholders who we reasonably believe need to come into contact with that information to provide products or services to you or perform their jobs.
11.2 We have physical, electronic, and procedural safeguards that comply with the laws prevalent in India to protect Personal Information about you. We seek to comply with applicable information technology laws from time to time to ensure the protection and preservation of your privacy. Additionally, we follow generally accepted industry standards to protect Personal Information submitted to us, both during transmission and after receipt. However, no method of transmission over the Internet or a mobile device, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security.
12 Your Consent
By using the App, you consent to the terms of our Privacy Policy and to the App’s processing of Personal Information for the purposes given above, as well as those explained where the Company collects Personal Information on the web.
13 Privacy Policy Concerns and Grievance Redressal Mechanism
If you have any grievance relating to the processing or usage of information you provided, or the App’s Privacy Policy, you may email our grievance officer at legal@beaverrides.com.
14 Contact Information
We welcome your comments regarding this privacy statement at the contact address given in the App. Should there be concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address them. The terms in this Policy may be changed by us at any time. Should you have concerns regarding this Policy or the Services we offer, please feel free to write to us.
15 Permissions
We use the following permission set for input purposes only. These permissions are not used to store any type of Personal Information from the user.
These authorizations are used to capture data from the camera, read phone state, and read contact details for an emergency call. User information collected under authorization is secured under applicable Google consent requirements.
Location Permission Declaration
ACCESS_FINE_LOCATION and ACCESS_COARSE_LOCATION: These permissions are used to access location after user approval for accurate delivery of a product to the customer’s door. Location service is used under Google Play Developer Program Policies. We do not share location data or customer information with additional resources. We seek to provide safe and accurate delivery while protecting information collected under authorization.
ACCESS_BACKGROUND_LOCATION: This background location permission is used for delivery or service tracking, for example food or package tracking, on the user side. Location service is used under Google Play Developer Program Policies. We do not share location data or customer information with additional resources, and information collected under authorization is appropriately secured.